Effective Date: August 21, 2026
Welcome to the website of ClimateCare Services, LLC (“ClimateCare,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of the ClimateCare Services website, including information, forms, scheduling tools, estimate requests, communications, and other features made available through the website.
By accessing or using this website, you acknowledge these Terms & Conditions. If you do not agree with them, please discontinue use of the website.
1. About ClimateCare Services
ClimateCare Services provides residential and commercial HVAC, plumbing, indoor air quality, maintenance, repair, replacement, installation, new construction, and related comfort services.
Information regarding our services, manufacturers, equipment, promotions, financing, service areas, and other offerings is provided for general informational purposes and may change from time to time.
2. Website Use
You agree to use this website only for lawful purposes.
You may not:
3. Website Information and Educational Content
Information provided on this website is intended for general informational and educational purposes.
Website content, including information regarding HVAC systems, plumbing systems, equipment, energy efficiency, troubleshooting, maintenance, repair-versus-replacement decisions, equipment sizing, indoor air quality, rebates, warranties, and similar topics, is not a substitute for an on-site inspection, professional diagnosis, system design, engineering analysis, formal estimate, or written service agreement.
Every property and mechanical system is different. ClimateCare Services cannot determine or guarantee the cause of a problem, appropriate equipment selection, system capacity, required repairs, code compliance, installation requirements, project cost, safety condition, or recommended solution solely from website information, photographs, electronic communications, or information submitted through an online form.
Where appropriate, recommendations will be based on an evaluation of the specific property, system, equipment, and conditions involved.
4. Estimate and Service Requests
Submitting a contact form, requesting an estimate, requesting service, scheduling an appointment, communicating with ClimateCare Services, or providing information through this website does not, by itself, create a binding service agreement or require ClimateCare Services to perform work.
Unless expressly stated otherwise in writing:
Any actual service, repair, maintenance, replacement, installation, construction project, or other work performed by ClimateCare Services will be governed by the applicable estimate, proposal, work authorization, work order, invoice, maintenance agreement, financing agreement, construction agreement, or other written agreement associated with that work.
If a separately accepted written agreement conflicts with these Terms & Conditions, the separately accepted agreement will control with respect to that specific project or service.
5. Customer Information and Authorization
When submitting an estimate request, service request, appointment request, or other inquiry, you agree to provide information that is accurate and complete to the best of your knowledge.
By requesting services for a property, you represent that you are the property owner or otherwise have sufficient authority to request an inspection, estimate, service, repair, maintenance, or installation at the property.
ClimateCare Services may rely upon information you provide when evaluating your request.
6. Appointments and Property Access
Customers are responsible for providing safe and reasonable access to the property, equipment, utilities, mechanical rooms, electrical panels, plumbing systems, crawl spaces, attics, roofs, and other work areas reasonably necessary to evaluate or perform requested services.
Customers should disclose known unsafe conditions, access restrictions, hazardous materials, or other circumstances that may affect ClimateCare Services personnel before an appointment.
Appointments may be delayed or rescheduled because of emergencies, severe weather, technician availability, equipment or material availability, unsafe conditions, permitting, supplier delays, or circumstances beyond ClimateCare Services’ reasonable control.
Any applicable diagnostic, dispatch, trip, cancellation, after-hours, or service-call fees will be communicated through the applicable appointment confirmation, estimate, work order, invoice, or service agreement.
7. Existing and Concealed Conditions
HVAC, plumbing, electrical, structural, building-envelope, and other property conditions may not be fully visible or identifiable before work begins.
ClimateCare Services is not responsible for pre-existing defects or conditions that were not caused by ClimateCare Services, including concealed damage, deteriorated equipment, existing code deficiencies, mold, asbestos, corrosion, deteriorated ductwork or piping, hidden leaks, previous water damage, structural deficiencies, electrical problems, or other concealed conditions.
If previously unknown conditions are discovered, additional evaluation, work, materials, equipment, permits, or pricing may be required and will be addressed through the applicable service or project agreement.
8. Emergency Situations
Website forms, email, social media, and other online communications should not be relied upon for immediate emergency assistance. Electronic submissions may not be monitored continuously or reviewed immediately.
If you smell natural gas, suspect carbon monoxide, observe fire or smoke, experience a major water leak or flooding condition, encounter a serious electrical hazard, or believe a condition presents an immediate threat to life or property, contact the appropriate emergency authority or utility provider and leave the affected area when appropriate.
Call 911 when emergency assistance is required.
ClimateCare Services may be contacted by telephone for HVAC or plumbing service once it is safe and appropriate to do so.
Do not rely exclusively on this website for emergency assistance.
9. Photographs, Documents, and Uploaded Materials
The website may allow you to submit photographs, equipment information, documents, plans, specifications, equipment labels, or other materials.
By submitting materials, you represent that you have the right and authority to provide them.
You authorize ClimateCare Services and service providers acting on our behalf to access, store, reproduce, transmit, and use submitted materials as reasonably necessary to:
Providing photographs or other materials does not guarantee that ClimateCare Services can diagnose a condition, select equipment, determine system sizing, establish pricing, or provide a final recommendation without an on-site evaluation.
10. Financing, Rebates, Tax Incentives, and Third-Party Programs
The website may contain information or links concerning financing programs, manufacturer promotions, rebates, utility incentives, tax credits, tax incentives, warranties, or other programs administered by third parties.
Eligibility, availability, approval, rates, terms, deadlines, documentation requirements, and payment of incentives are determined by the applicable third-party provider or governmental authority.
Unless specifically stated in a written agreement, ClimateCare Services does not guarantee:
Customers should consult the applicable provider and, where appropriate, their tax or financial adviser regarding eligibility.
11. Manufacturer and Product Information
ClimateCare Services may reference or display manufacturers, equipment models, trademarks, product descriptions, efficiency ratings, technical specifications, warranties, or other product information.
Product specifications, equipment availability, manufacturer programs, efficiency ratings, warranty terms, and model offerings may change without notice.
Manufacturer names, logos, trademarks, and product names are the property of their respective owners. Reference to a manufacturer or product does not imply ownership by ClimateCare Services of that manufacturer’s intellectual property.
12. Warranties
Any warranty applicable to equipment, materials, installation, repair, replacement, or maintenance services will be governed by the applicable estimate, proposal, invoice, work order, manufacturer warranty, maintenance agreement, or other written service agreement.
Statements appearing on this website do not create additional warranties unless expressly incorporated into a written agreement with ClimateCare Services.
Manufacturer warranties remain subject to the manufacturer’s applicable terms, exclusions, registration requirements, procedures, and limitations.
To the fullest extent permitted by law, ClimateCare Services disclaims warranties relating solely to the operation or use of this website, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms & Conditions is intended to exclude warranties or consumer rights that cannot lawfully be waived or limited.
13. Third-Party Websites and Services
This website may contain links to or integrations with third-party websites and services, including manufacturers, financing providers, scheduling providers, utility companies, rebate programs, review platforms, social media platforms, mapping services, payment providers, and other resources.
ClimateCare Services does not control third-party websites and is not responsible for their content, accuracy, availability, security, privacy practices, terms and conditions, products, or services.
Accessing a third-party website or service is at your discretion and is governed by that provider’s terms and policies.
14. Website Accuracy and Availability
ClimateCare Services makes reasonable efforts to maintain accurate and useful website information. However, we do not guarantee that all website content will always be complete, current, error-free, or available.
Services, service areas, pricing, promotions, manufacturers, equipment, warranties, rebates, financing programs, office hours, personnel, availability, and other information may change without notice.
We do not guarantee uninterrupted website access or that online forms, messages, scheduling tools, or other electronic communications will always be successfully transmitted or received.
If your request is time-sensitive, please contact ClimateCare Services directly by telephone.
15. Intellectual Property
Unless otherwise indicated, the text, photographs, graphics, videos, logos, branding, page layouts, designs, illustrations, downloadable materials, and other content appearing on this website are owned by or licensed to ClimateCare Services and are protected by applicable intellectual-property laws.
Website content may be viewed and printed for personal or legitimate business-evaluation purposes.
You may not, without prior written permission from ClimateCare Services:
16. Limitation of Website Liability
To the fullest extent permitted by applicable law, ClimateCare Services and its owners, employees, representatives, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting solely from:
These limitations relate to the website and website communications and do not replace or modify liability provisions contained in a separately accepted estimate, proposal, work order, invoice, service agreement, maintenance agreement, or other contract.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.
17. Electronic Communications, Fraud & Cybersecurity
ClimateCare Services may communicate with customers and prospective customers electronically, including by email, text message, electronic estimates, proposals, invoices, payment links, scheduling notifications, and other digital communications.
Customers should be aware that email, text messaging, websites, and other electronic communications may be subject to phishing, spoofing, malware, viruses, unauthorized access, account compromise, fraudulent impersonation, or other cybercriminal activity by third parties.
Payment and Banking Instructions
ClimateCare Services will not expect a customer to rely solely upon an unexpected email or text message requesting a material change to previously established:
Before acting upon any unusual or unexpected payment instruction, change in banking information, wire-transfer request, ACH request, or request to redirect payment, customers should independently verify the instruction by calling ClimateCare Services at a known and previously verified telephone number.
Customers should not rely solely upon telephone numbers, email addresses, links, attachments, or other contact information contained within a suspicious or unexpected communication when attempting to verify its authenticity.
Suspicious Communications
Customers should contact ClimateCare Services before taking action if they receive a communication appearing to originate from ClimateCare Services that:
ClimateCare Services may also contact a customer to verify unusual transactions, payment requests, account changes, or other communications when appropriate.
Third-Party Cybercriminal Activity
To the fullest extent permitted by applicable law, ClimateCare Services is not responsible for losses or damages resulting from fraudulent communications, phishing, spoofed emails or websites, malware, viruses, unauthorized third-party access, compromised customer or third-party systems, fraudulent impersonation, or other cybercriminal activity that is outside ClimateCare Services’ reasonable control.
Customers are responsible for maintaining reasonable security over their own email accounts, computer systems, mobile devices, passwords, networks, and financial accounts.
Nothing in this Section excludes or limits liability that cannot legally be excluded or limited under applicable law.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless ClimateCare Services and its owners, employees, contractors, and representatives from claims, liabilities, damages, and reasonable expenses resulting from:
19. Privacy
Your use of this website is also subject to the ClimateCare Services Privacy Policy, which explains how information submitted through or collected by the website may be collected, used, stored, and shared.
Please review the Privacy Policy together with these Terms & Conditions.
20. Governing Law and Venue
These Terms & Conditions are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.
To the extent permitted by applicable law, any dispute specifically relating to use of this website or these Terms & Conditions shall be brought in a court of competent jurisdiction serving Anne Arundel County, Maryland, unless a separately executed agreement or applicable law requires otherwise.
21. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
Any invalid or unenforceable provision will be limited or modified only to the extent necessary to make it enforceable where permitted by law.
22. Changes to These Terms & Conditions
ClimateCare Services may revise these Terms & Conditions periodically to reflect changes in our website, services, technology, business practices, or legal requirements.
The current version will be posted on this page with an updated effective date.
Continued use of the website after revised Terms & Conditions are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.
23. Contact ClimateCare Services
Questions concerning these Terms & Conditions may be directed to:
ClimateCare Services, LLC
1610 Professional Boulevard, Suite F
Crofton, Maryland 21114
Phone: (410) 921-3838
Email: dispatching@climatecareservices.com
Website: climatecareservices.com
We are available 24/7 and we respond quickly to our customers needs.
