Privacy Policy

Effective Date: August 21, 2026

ClimateCare Services, LLC (“ClimateCare,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit climatecareservices.com, request an estimate, schedule service, contact us, apply for employment, interact with our advertising, or otherwise communicate with ClimateCare Services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

• Name;
• Email address;
• Telephone or mobile number;
• Street address, city, state, and ZIP code;
• Billing or service address;
• Property type and service location;
• Information about your HVAC, plumbing, indoor air quality, or other service needs;
• Equipment information, including manufacturer, model, serial number, age, and condition;
• Appointment, consultation, estimate, maintenance, repair, replacement, or installation requests;
• Photographs, plans, specifications, equipment labels, documents, or other files you submit;
• Messages, questions, comments, reviews, or other communications;
• Information relating to a warranty or service request;
• Information provided when participating in a promotion, survey, or customer-feedback request;
• Employment-related information when you apply for a position; and
• Other information you voluntarily provide to us.

If financing is offered through a third-party financing provider, financial or credit-related information generally may be submitted directly to that provider and governed by the provider’s privacy practices.

Please do not submit sensitive personal information through a general website contact form unless specifically requested and reasonably necessary for us to assist you.

2. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, tags, analytics tools, call-tracking technology, and similar technologies.

Depending upon the technology being used, this information may include:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Referring website or source;
• Pages viewed;
• Links or advertisements clicked;
• Date, time, and duration of visits;
• General geographic location derived from an IP address;
• Website navigation and interactions;
• Form activity;
• Advertising and campaign attribution information;
• Cookie or device identifiers; and
• Information regarding how visitors arrive at and use our website.

We may use analytics, tag-management, advertising, conversion-tracking, call-tracking, and similar technologies to understand website performance, improve our services and customer experience, and measure the effectiveness of advertising and marketing campaigns.

3. How We Use Information

ClimateCare Services may use information we collect for legitimate business purposes, including to:

• Respond to inquiries and customer requests;
• Provide estimates and proposals;
• Schedule and manage appointments;
• Provide HVAC, plumbing, indoor air quality, maintenance, repair, replacement, installation, and related services;
• Identify or evaluate equipment and property conditions;
• Communicate regarding appointments, technicians, projects, payments, warranties, maintenance, or customer-service matters;
• Maintain customer and service records;
• Administer warranties;
• Process or respond to employment inquiries and applications;
• Improve our website, services, operations, advertising, and customer experience;
• Understand website traffic and visitor interactions;
• Measure advertising and marketing effectiveness;
• Personalize or improve marketing where permitted;
• Prevent and detect fraud, spam, misuse, or security threats;
• Protect our employees, customers, property, systems, and legal rights;
• Maintain accounting, tax, warranty, and business records;
• Establish, exercise, or defend legal claims; and
• Comply with applicable laws, regulations, legal processes, and contractual obligations.

4. Telephone Calls, Email, and Text Messages

If you provide ClimateCare Services with your telephone number, mobile number, or email address, we may use that information to communicate with you concerning your inquiry, estimate, appointment, service request, project, maintenance agreement, payment, warranty, or existing customer relationship.

Communications may include telephone calls, voicemail, email, or text messages when appropriate.

Service-related and transactional communications may include:

• Appointment confirmations and reminders;
• Technician arrival or scheduling information;
• Estimate or proposal communications;
• Project updates;
• Service and maintenance information;
• Payment-related communications;
• Warranty communications; and
• Responses to questions or customer-service requests.

Where permitted and where appropriate consent has been obtained, we may also send promotional or marketing communications.

Consent to receive marketing communications is not a condition of purchasing products or services from ClimateCare Services.

You may unsubscribe from promotional emails using the unsubscribe instructions contained in the email.

You may opt out of promotional text messages by replying STOP or by using another opt-out method provided in the message. Message and data rates may apply.

We do not sell mobile telephone numbers or text-message opt-in information to third parties for their independent marketing purposes.

Opting out of promotional communications does not necessarily prevent ClimateCare Services from sending communications reasonably necessary to fulfill an appointment, service request, transaction, warranty matter, payment issue, or other existing customer request.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality;
• Maintain website security;
• Remember preferences;
• Analyze website traffic and visitor behavior;
• Understand how visitors find and use our website;
• Track calls, form submissions, appointments, and other conversions;
• Measure advertising performance;
• Improve website functionality and marketing;
• Deliver or personalize advertising; and
• Reach or retarget previous website visitors on other websites or digital platforms where permitted by law.

Some technologies may be provided by third parties, including providers of:

• Website analytics;
• Search-engine advertising;
• Social-media advertising;
• Call tracking;
• Website hosting;
• CAPTCHA and fraud prevention;
• Embedded videos or content;
• Scheduling systems;
• Customer-management systems; and
• Other website functionality.

You can generally control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality or performance of portions of the website.

Where required or made available, you may also manage certain cookie or advertising preferences through a cookie-consent or privacy-preference tool provided on our website.

6. Advertising and Analytics

ClimateCare Services may use third-party analytics and advertising services to help us understand website traffic, measure advertising performance, identify how customers find us, and present advertising that may be relevant to prospective or existing customers.

These providers may collect information through cookies, pixels, tags, device identifiers, or similar technologies in accordance with their own privacy policies.

Depending on applicable law and the technology involved, certain disclosures of information for targeted advertising or cross-context behavioral advertising may be subject to consumer privacy choices or opt-out rights.

Where required by applicable law, ClimateCare Services will provide a method for exercising applicable privacy choices.

7. Call Tracking and Call Recording

ClimateCare Services may use telephone and call-tracking technologies to understand how customers find us, route calls, evaluate customer service, document communications, improve employee training, and measure marketing effectiveness.

Where permitted by applicable law, telephone calls may be monitored or recorded for quality assurance, training, documentation, customer service, or other legitimate business purposes.

When notice or consent is required by applicable law, we will provide appropriate notice or obtain consent.

8. How We May Share Information

ClimateCare Services may share personal information with trusted companies and service providers that perform functions on our behalf or assist us in operating our business.

These may include:

• Website hosting, development, and maintenance providers;
• Customer relationship management and field-service platforms;
• Scheduling and dispatch systems;
• Email and communications providers;
• Telephone, text-messaging, and call-tracking providers;
• Payment processors;
• Financing providers;
• Analytics providers;
• Advertising and marketing platforms;
• Cloud-storage and information-technology providers;
• Cybersecurity and fraud-prevention providers;
• Manufacturers and warranty administrators when necessary;
• Rebate, utility, or incentive-program administrators when requested or necessary;
• Subcontractors or service partners involved in fulfilling an authorized service;
• Insurance providers;
• Accountants, attorneys, consultants, and other professional advisers; and
• Governmental or regulatory authorities where required or permitted by law.

Service providers may access information as reasonably necessary to perform services for ClimateCare Services or as otherwise permitted under applicable law and their agreements with us.

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process;
• Respond to a lawful government request;
• Protect the rights, property, safety, or security of ClimateCare Services;
• Protect customers, employees, or others;
• Investigate suspected fraud or illegal activity;
• Enforce contracts or other agreements; or
• Establish, exercise, or defend legal claims.

If ClimateCare Services is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred or disclosed as reasonably necessary in connection with that transaction.

9. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including:

• Equipment manufacturers;
• Financing companies;
• Utility providers;
• Rebate and incentive programs;
• Scheduling systems;
• Payment providers;
• Review platforms;
• Mapping services;
• Social-media platforms;
• Employment or recruiting platforms; and
• Other resources.

ClimateCare Services does not control the privacy, security, availability, content, or business practices of third-party websites.

Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

We encourage you to review the privacy policies of third-party websites and services before submitting personal information.

10. Payment and Financing Information

Payments made electronically may be processed through third-party payment processors.

ClimateCare Services may receive information regarding a transaction, such as payment status, transaction amount, customer identity, or related records, but payment-card information may be handled directly by the applicable payment processor.

Financing applications may be provided and processed by third-party financing institutions. Eligibility, approval, credit decisions, rates, and financing terms are determined by those providers.

Information submitted directly to a financing or payment provider is subject to that provider’s privacy practices.

11. Employment Applications

If you apply for employment with ClimateCare Services, we may collect information reasonably necessary to evaluate your application and qualifications.

Depending upon the application process and stage of consideration, information may include:

• Name and contact information;
• Employment history;
• Education and training;
• Licenses and certifications;
• Resume or application materials;
• Professional references; and
• Other information voluntarily submitted in connection with employment.

Information obtained during later stages of the hiring process may be subject to additional notices, authorizations, or legal requirements.

Employment information may be shared with service providers that assist us with recruiting, hiring, background screening, payroll, human resources, or related employment functions as permitted by applicable law.

12. Photographs and Service Documentation

When you submit photographs, equipment information, plans, documents, or other materials through our website, we may use and retain those materials as reasonably necessary to evaluate your request, prepare an estimate, provide services, administer warranties, document equipment conditions, maintain business records, and communicate with you.

ClimateCare technicians and personnel may also photograph equipment, equipment labels, serial numbers, service conditions, and work areas in connection with services performed.

Service-related photographs are governed by the applicable customer agreement and ClimateCare’s business-record practices.

13. Data Retention

ClimateCare Services retains personal information for as long as reasonably necessary for the purpose for which it was collected or for legitimate business and legal purposes.

These purposes may include:

• Responding to inquiries;
• Providing and documenting services;
• Maintaining customer history and equipment records;
• Warranty administration;
• Accounting and tax requirements;
• Employment records;
• Fraud prevention and security;
• Resolving disputes;
• Enforcing agreements; and
• Complying with legal or regulatory obligations.

Retention periods may vary depending upon the type of information, the nature of the customer or business relationship, applicable contractual requirements, and legal obligations.

When information is no longer reasonably necessary, we may delete, de-identify, or otherwise dispose of it in accordance with our business practices and applicable law.

14. Information Security, Electronic Communications & Fraud

ClimateCare Services uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include measures designed to protect our website, business systems, customer information, electronic communications, and other information maintained in connection with our operations.

However, no website, email system, telephone system, text-messaging system, computer network, electronic transmission, mobile device, or data-storage system can be guaranteed to be completely secure.

Email, Text Message, and Cybersecurity Risks

Electronic communications may be subject to security risks outside ClimateCare Services’ reasonable control, including:

• Phishing;
• Email or text-message spoofing;
• Fraudulent websites;
• Malware;
• Computer viruses;
• Account compromise;
• Unauthorized third-party access;
• Identity impersonation;
• Fraudulent links or attachments; and
• Other forms of cybercriminal activity.

A fraudulent communication may sometimes appear to originate from ClimateCare Services even though it was created, altered, or transmitted by an unauthorized third party.

Customers should exercise caution before responding to unexpected electronic communications, opening unfamiliar attachments, clicking unfamiliar links, providing personal or financial information, or acting upon unexpected payment instructions.

Payment-Fraud Prevention

ClimateCare Services will not expect customers to rely solely upon an unexpected email or text message requesting a material change to previously established banking information, wire-transfer instructions, ACH instructions, payment recipient, payment destination, or method of payment.

If you receive an unexpected communication requesting a change in payment instructions or banking information, independently verify the request by calling ClimateCare Services at a known and previously verified telephone number before sending funds or providing financial information.

Do not rely solely upon contact information contained within a suspicious email, text message, attachment, or website when attempting to verify its authenticity.

If you receive a suspicious communication that appears to come from ClimateCare Services, please contact us promptly so that we can review it.

Protecting Your Information

You should also take reasonable steps to protect your own information and electronic accounts, including:

• Protecting passwords and account credentials;
• Maintaining appropriate security on computers and mobile devices;
• Avoiding suspicious links and attachments;
• Verifying unusual payment requests;
• Maintaining current security software where appropriate; and
• Promptly notifying appropriate financial institutions if you believe payment or banking information has been compromised.

If ClimateCare Services becomes aware of unauthorized access to personal information that requires notification under applicable law, we will provide notification as required by law.

You should use reasonable care when transmitting personal information electronically and avoid submitting highly sensitive information through general website contact forms unless specifically requested.

15. Your Privacy Choices and Rights

Depending upon where you reside, the type of information involved, and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request, subject to applicable exceptions:

• Confirmation of whether we process certain personal information about you;
• Access to certain personal information;
• Correction of inaccurate personal information;
• Deletion of certain personal information;
• A copy of certain personal information in a portable format;
• Information regarding categories of personal information processed or disclosed;
• Opt-out of certain targeted advertising or other processing when required by law; and
• Other privacy rights provided by applicable law.

Not every privacy right applies to every individual, business, type of information, or circumstance.

ClimateCare Services may need to verify your identity before processing a request. We may also request information reasonably necessary to identify the records involved.

Certain information may be retained or excluded from a request where permitted or required for purposes such as:

• Completing a service or transaction;
• Maintaining warranties and service histories;
• Accounting and tax obligations;
• Fraud prevention;
• Security;
• Exercising or defending legal rights;
• Complying with contractual obligations; or
• Complying with applicable law.

To submit a privacy request, contact ClimateCare Services using the information provided below.

If applicable law provides a right to appeal a decision regarding a privacy request, instructions for doing so will be provided with our response.

16. Marketing Choices

You may control certain marketing communications by:

• Using the unsubscribe link in promotional emails;
• Replying STOP to promotional text messages;
• Adjusting cookie preferences through an available website privacy tool;
• Changing cookie settings in your browser; or
• Adjusting advertising preferences through applicable third-party platforms.

Requests to stop marketing communications may take a reasonable period of time to process.

You may continue to receive non-promotional communications concerning existing appointments, projects, invoices, warranties, maintenance agreements, customer-service matters, or other transactions.

17. Do Not Track and Privacy Preference Signals

Some browsers and devices provide “Do Not Track” or other privacy-preference signals.

Because technologies and legal requirements relating to these signals continue to evolve, our website may not respond to every type of browser signal.

Where applicable law requires recognition of a particular universal opt-out or privacy-preference signal, ClimateCare Services will endeavor to process such signals as required.

You may also use available cookie settings, browser controls, or website privacy-preference tools to manage certain tracking technologies.

18. Children’s Privacy

The ClimateCare Services website is intended primarily for adults seeking residential or commercial HVAC, plumbing, and related services.

Our website is not directed to children under the age of 13, and we do not knowingly seek to collect personal information from children under 13 through our general website.

If you believe a child has submitted personal information to ClimateCare Services through the website, please contact us so we can review the information and take appropriate action.

19. Business Customers

ClimateCare Services provides services to both residential consumers and businesses.

Information received in a business-to-business context may include professional contact information, company information, property information, project documents, plans, specifications, and communications concerning commercial services.

Certain consumer privacy rights may apply differently to information collected in a commercial or employment context depending upon applicable law.

20. Changes to This Privacy Policy

ClimateCare Services may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, legal requirements, or the ways in which information is collected or used.

When we revise the Privacy Policy, the updated version will be posted on this page with a revised effective date.

We encourage users to review this Privacy Policy periodically.

21. Terms & Conditions

Use of the ClimateCare Services website is also governed by our Terms & Conditions.

Please review the Terms & Conditions together with this Privacy Policy.

22. Contact ClimateCare Services

Questions about this Privacy Policy, our privacy practices, or a request concerning personal information may be directed to:

ClimateCare Services, LLC
1610 Professional Boulevard, Suite F
Crofton, Maryland 21114

Phone: (410) 921-3838
Email: dispatching@climatecareservices.com
Website: climatecareservices.com